Westpac app, online banking crashes leaving thousands without access to funds

More than five hours after making an initial statement on the outage services still hadn’t been restored after 3pm on Monday, with some customers growing increasingly irritated online.

The issue was affecting Westpac customers who on Monday morning weren’t able to access funds, with some saying they couldn’t pay bills or buy lunch for themselves or their children, or access their cars after having them serviced.

Westpac said in a statement they were experiencing “issues with Westpac Live Online and Mobile Banking” and were working to fix the issues in a statement after 10am. Customers from the bank noticed the issue this morning, with numerous users saying they’d been left stranded without any accessible cash in their account.

“ITS STILL DOWN!!!! I have two Afterpay bills that are charging me $10 each for two payments if I don’t pay today, and I need to access accounts to transfer money to do the two payments,” one customer wrote on Facebook. “I have been trying since 9am AEST and it’s now 1.56pm and I still get the same error with Westpac online banking!! Not happy Westpac! Costing me money, literally!”

“Damn, I need to get out of the habit of only transferring as much as I need for the day to my debit card,” one man said on Twitter. “Now I can’t buy even my lunch today.”

Another woman found herself in a similar position.

“Currently out and have to pay for parking in a few hours and need to transfer funds over. Didn’t get a chance this morning. Hope it’s up in the next few hours or I’ll be stuck here,” she said.

Can’t run a business if we can’t pay bills. We are an IT business, we know what sort of redundant system you should have. Very worried about your IT systems.— qcs_wa (@QcsWa) September 7, 2020

What’s going on @Westpac I need to pay people! #westpacdown https://t.co/pawt6USyEo— Helen Kolovos

Категория: Финансы

Westpac app, online banking crashes leaving thousands without access to funds